PokerStars Verification Instructions for Players

PokerStars verification

PokerStars, as a big and popular poker room, works hard to protect itself from the appearance of dishonest players. Such users try to create more than one account in order to get bonuses, cheat at the game tables, use chip dumping and make other actions strictly prohibited by the rules of the room.

PokerStars verification is the process of confirming your personal data, which were entered during registration in the poker room. 

This is a mandatory procedure for every player, upon completion of which you will become a full-fledged customer of the room.

Process of PokerStars Verification

In order to withdraw funds from the account and be a full-fledged player of the room, you need to verify your account. We recommend you to pass the identity check (procedure of id verification) right after the registration.

Then you will be able to claim a bonus on your first deposit, withdraw your winnings without any extra questions and participate in all promotions of the room.

The detailed verification of the account on PokerStars takes place in several stages. First, you need to confirm your email address, then pass personal identification and finally verify your bank card. The last stage concerns only those players who plan to carry out financial transactions on PS using plastic cards.

List of the Documents to Prepare

Players on PokerStars verify account through the support service of the site.

The security service will require you two main documents to confirm your identity:

  • Passport, driving license or any other document that confirms your identity.
  • A document that confirms the address of your residence. For example, it may be a payment bill for utility services.

For your convenience, we made a list of alternative documents that can be used. This will allow PokerStars security service to validate your data as soon as possible.

In order to complete the verification of your account, it is required a copy of one of the following documents:

  • Utility bill (gas, water, electricity).
  • Bill for a landline phone/ Internet/ television.
  • The letter from the tax office or other government agency.
  • Insurance documents.
  • Bank statements or letters from a financial institution. The bank statements from online banks such as Revolut, Monese, Monzo, Atom, N26, Pockit Ltd, etc. are not accepted.
  • The letter from employer/payroll.
  • Rental agreement.
  • The letter from the social insurance agency.
  • Mobile phone bills.
  • Residence permit.


The copies of the documents must be legible and they should contain your full name, current address and the date of issue (no older than 3 months).

Where to Send the Documents

Scanned copies or photographs of your documents must be of good quality, readable and non-blurry (clear to understand). To verify PokerStars account, you need to send the documents by e-mail to [email protected]. Usually, the whole process should not take you much time, but in some cases, it may take several days.

Confirmation of Email and Mobile Number

Every new player indicates his email address during registration at PokerStars. It must be confirmed immediately after creation of the account, and it is very easy to do. A special letter from the poker room will be sent to you by mail with a link that you will need to open.

After successful verification of the e-mail address, the poker player will receive the right to play real money poker. Also, in the future, the room support service will use this address to communicate with you, resolve disputes and inform you about new promotions and bonuses.

The procedure for confirming the mobile phone number in the room also just takes a few minutes. The player only needs to enter the poker room client, open PokerStars verification form and enter his number in the "Phone confirmation".

After that, the player will receive a message with a unique code, which must also be filled in the corresponding field. It is important to enter only your real personal number, because access to it may be needed at any time in the future.

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🎯 How long does PokerStars verification take?

The terms of verification depend on the quality of your documents and the number of employees working online. Most often the customer support responds within 24 hours. Sometimes there are times when the support service may ask for additional documents or some information. If you do not receive an answer regarding account verification for several days, you can try to contact the room staff through additional communication channels.

💡 Can I play on the site without a verified account?

Yes, a user can create a profile on PokerStars and immediately start playing (for example, in freerolls). At the start, only confirmation of the email is required. But the withdrawal of funds will not be available until full verification through support.

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