Jackpot City Casino Review

Jackpot City Casino Official Site

Time-tested online casinos tend to earn more trust. And Jackpot City, which has been offering its services since 1998, certainly meets this criterion. Baytree Interactive Limited owns JC, so it's a sister site to Ruby Fortune. It is licenced and regulated by the Malta Gaming Authority, Kahnawake Gaming Commission, and Alderney Gaming Control Commission. So it’s totally legit.

This gambling brand operates following established industry standards, as evidenced by the eCOGRA certification sign on its website and publicly audited RTP (96% on average). It conducts fair and transparent activities and consequently attracts many customers worldwide. Although primarily aimed at the Canadian market, the platform is friendly to Ireland, New Zealand and other countries. Sadly, many regions are still restricted.

Design, Usability & Features

When first visiting jackpotcity.com, we were amazed by its vibrant lights. Visually, everything is attractive and pleasing to the eye. Although this gambling place only exists on the screen of your computer, it perfectly conveys the atmosphere and excitement of playing in some glamorous Las Vegas casino. Visitors always see Jackpot Total – its amount changes literally every second.

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Aside from its distinctive design, the brand offers a smart interface in terms of usability. After exploring the site for a while, we noticed it’s well-organised. All important tabs are in sight, concentrated in the top menu. So you can easily view available promotions, access banking section, contact customer support, and browse through other essential tabs. Jackpotcity sign in and register buttons are in the top right corner and highlighted in yellow. In short, you won't get lost on the website.

We don't mean to upset you, but users who aren't registered won't be able to browse the full range of entertainment. All you will find is general info about each game type and few titles as examples. But, what’s great, JPC is available in many languages: English, Spanish, French, German, Norwegian, Swedish, Finnish, Japanese, Korean, Greek, Portuguese, Turkish, and others.

Range of Software Providers

Expect an excellent gaming experience, as the operator uses software from the industry leaders – Microgaming, NetEnt, Pragmatic Play, Evolution, and some talented Games Global studios (Alchemy Gaming, Gold Coin, Just For The Win, AreaVegas, Crazy Tooth, All For One, Fozium, and others). We must say the range of vendors is way smaller compared to competitors, but all the products on offer are of high quality.

Jackpot City Casino Login Details

Account registration is available through the official site and takes at most three minutes. A person simply clicks the "Sign Up" button (top right) and fills in a classic signup form, indicating the following data:

• Country of residence.
• Username (avoid obscene ones; otherwise, your profile will be closed).
• Email address; create a reliable password.
• Phone number, first and last name, date of birth, gender.
• Preferred language and currency.
• Full address, including city, state or region and postcode (the last one is optional).

Make sure to fill out this info correctly in all respects; otherwise, you might encounter problems later when validating your account. Confirm that you are 18 years old, and thus, eligible to register with the site. This form also has the Remember Me checkbox, so you can check it to save your Jackpot City login details. We find this feature useful for folks who tend to forget their credentials.

Verification Process

Every user must provide basic papers to confirm their identity and address. Avid gamblers know that most online casinos demand it of players. Verification here is required once your withdrawal reaches 2,000 euros or more. Well, technically, it means that no validation is needed if you cash out €1,000, for example. In practice, we recommend being prepared to provide satisfactory documentation at any point after creating your account. Here is the list:

• Copy of your driving licence (front and back)/photo ID/passport. The issue/expiry date must be visible.
• Copy of your recent official utility/telephone bill/bank statement (no older than 6 months). The document must depict your name and residential address as proof of residency.

Jackpot City Mobile Version

JPC is available on smartphones and tablets through dedicated apps so that you have your own casino close at hand. Android users can download it directly from the site, and those committed to iOS devices (iPhones and iPads) should check the Apple App Store. Experience the incredible excitement of spinning slot reels, betting at roulette and blackjack tables, or playing video poker wherever you are. Massive progressive jackpots are also included. Users can find all these and some more options in the mobile lobby.

If you prefer playing on the go without installing any application on your portable gadget, you can still enjoy gambling on the site from your mobile browser. But note that the Jackpot City Casino app offers slightly more content than the adaptive version. The opposite goes for payment methods when compared to the desktop play.

Jackpot City Slots & Other Games

Slightly over 1,000 new and classic titles make up the JPC’s library. But, frankly speaking, our team was shocked to see such a smallish collection, given how long these guys have been around. They should more often update their portfolio with new arrivals. However, all products featured in the lobby are modern and adrenaline-filled. There are no outdated games. iGaming content has been organised into several sections for easy navigation. There's an option to filter for cold or hold titles. Upon registration, all games become instantly accessible to customers.

Slot Machines

​Online slots constitute the biggest part of the JC catalogue – over 800 titles are on offer. Gamblers can try their hand at 3-reel fruit machines, jackpot-based and exclusive 3D slots, among other exciting options. 

Here, we’ve discovered the latest novelties with interesting storylines, mega-symbols and a unique respins feature that allows players to hit multiple winning combinations. Some games, however, are overpacked with graphic and sound effects. As a result, they take an eternity to load.

​A large portion of video slots comes from Microgaming. This studio supplies such famous titles as Thunderstruck and Thunderstruck II, Avalon, Playboy, Jurassic Park Gold, and others. 

The list of most played slot machines also includes Starburst, Jumanji, Book of Oz, Break da Bank, and Big Kahuna. They have high RTPs and are available with different bet ranges. Spinning the reels, you will also come across your fave characters from video games, films, or TV series/shows. Among the branded titles you can enjoy here are Narcos, Game of Thrones, Hell’s Kitchen, etc.

Fixed & Progressive Jackpots

The discussed casino is called JackpotCity for a reason – it contains some of the best jackpot slots in the industry. This category includes 80+ games with accumulative and internal prize pools. Some blockbusters with 8-figure jackpots expectedly include the Mega Moolah series, Wheel of Wishes, Major Millions, Cash Riches, and Treasure Nile. Just imagine, you can become the next millionaire with one lucky spin.

JackpotCity's Table Game Choices

This category won’t spoil you for choice, but you can still enjoy recreating roulette, blackjack, dice, baccarat and their scarce variations. They have lucrative payouts and impeccable graphics.

Jackpot City Review: Live Casino

This operator has a pretty solid but not overly impressive section covering real dealer games. At the time of this writing, it includes just about 70 choices. However, they are top-notch as backed by Evolution and Pragmatic. Here's a glimpse of what you can play live, including but not limited to the following:

• Varieties of Roulette, Blackjack, and Baccarat
• Hold’em Poker, Andar Bahar
• Craps, Mega and Super Sic Bo, Bac Bo
• Dream Catcher, Gonzo’s Treasure Hunt, Cash or Crash

Video Poker Varieties

JPC also has some video poker options to choose from: Jacks or Better, Double Double Bonus, Deuces Wild, All Aces, Joker Poker, Aces & Faces, Aces & Eights. So many ways to have fun and win money. Betting range: €/$0.25 – €/$100.

Banking Options

To make a deposit, log in to your personal account, click on the "Bank" tab and then choose "Deposit". The minimum top-up amount is €/$10 or currency equivalent. Players at JackpotCity Canada, for example, can enjoy gambling with their local money, and so on. No maximum limit is set by the casino., only the one levied by your payment operator applies. Accepted currencies: USD, CAD, NZD, EUR, JPY, GBP, NOK, SEK, MYR, PLN, BDT, AED, CLP, ARS, BRL, INR, and others. Some banking options are as follows:

• Credit and debit cards (Visa, MasterCard)
• Paysafecard
• Neteller
• Skrill and Skrill 1-Tap
• Payz
• Neosurf
• eZeeWallet
• MiFinity
• GPay
• iDebit
• Interac
• Bank Transfers
• Bitcoin

When depositing via a bank card, the cardholder’s name must match the one specified upon registration on the platform. Otherwise, your account will be suspended. Plus, your card issuer may require extra verification.

Withdrawal at JackpotCity Casino

Most of the methods listed above are available for withdrawals. Some, however, can’t be used in this respect. For example, withdrawals to VISA or MasterCard cannot be performed in some countries. The minimum cashout amount is €/$50; maximum – €/$4,000 per week.

Withdrawal time is generally as follows: up to 48 hours for electronic systems, up to 6 banking days for bank cards, and up to 7 days for bank transfers. When verifying personal data, the timing may vary between 24 and 72 hours

Restricted Countries

Unfortunately, due to licensing requirements and restrictions, gamblers from certain countries (and territories) are unable to register on this gambling platform. Among the prohibited ones are the USA, UK, Australia, China, Germany, Portugal, Switzerland, and others. The full list of restricted countries can be found on the official site of JPC.

Jackpot City Bonus Offers & Promos

The reward system here is quite good. Punters can enjoy treats for new customers, Bonus Wheel, as well as unique Daily Deals, regular slot tournaments, loyalty benefits, so on. Reckon on varied individual bonuses, free spins, real cash, raffles, and other exciting perks to elevate your gameplay. 

Jackpot City no deposit bonus is not available at the time of this writing. To grab the fantastic welcome bonus, you first need to register with the site and make a deposit using one of the supported payment methods. We've already mentioned them in our review, so you can look through the Banking section if you haven't read it yet.

Customer Support Contacts

On the site, there is an informational FAQ section containing answers to questions that are the most claimed by gamblers and related to account creation, payments, withdrawal of funds, bonuses, technical queries, responsible gambling, etc. In general, the player help section has informative content.

Haven't found the answer to your question, or you have found it but still want to clarify some points? Contact the support team via a live chat or email to [email protected]. They work 24 hours a day, Monday to Sunday.

Jackpot City Online Chat Help

You'll find the live chat icon in the lower left corner. If it's not visible, scroll down the page to make it appear. To start chatting, they ask you to provide your username and email address, but it’s optional. The waiting time for assistance depends on the team's workload, but the staff typically respond within 1-3 minutes. 

The agents are very professional and friendly, ready to try their best to accommodate you as far as they possibly can, even if you have unlimited questions – believe us, we’ve personally tested their patience. Consultations are usually conducted in English. The management owns several virtual casinos, so you should specify the proper platform. 

Conclusion

Jackpot City online casino has caused a good amount of controversy. The platform has been operating for over 20 years, but iGaming choice here is limited. These guys should expand their game library to compete with other gambling sites. Here at Cardmates, we believe the catalogue should be available to every visitor, regardless of their status, because unregistered users can’t fully assess JPC’s potential otherwise.

Despite having a good reputation in the industry, we’ve come across negative feedback mentioning payout delays and unreasonable confiscation of winnings. These need to be nailed ASAP, as such behaviour... is most unbecoming to a professional gambling operator. Oh, and one more thing: our team has hit no jackpot when investigating gambling services on the site, and that's completely outrageous 😅