Updated
1/15/2024

Jackpot City Casino Review

A
Category "A" reliable and authoritative online casinos that have established themselves in the market long ago
United States of America Not available for players from your country
Play
Terms & Conditions
Review
2.8 / 5.0
Not bad reputation
by cardmates.org
Cashout speed
2.5
Bonuses & Offers
2.7
Security
3.5
Software & Games
2.3
Support
3.0
ℹ️ Name Jackpot City Casino
🌐 Website jackpotcitycasino.com
🎂 Established 1998
📝 Licences
Malta, Kahnawake, Alderney, Ontario
🎲 Games available
slots, jackpot games, blackjack, roulette, baccarat, live casino games, video poker, craps, bingo, and more ...more
∑ Number of games
1 000+
🔄 Payout (RTP) 96
⚙️ Software
Microgaming, NetEnt, Evolution, Pragmatic Play, Games Global studios ...more
📱 Compatible devices
Windows, Mac, iOS, Android
💳 Banking options
Visa/MasterCard, Neteller, Skrill, Payz, Paysafecard, MuchBetter, Neosurf, eZeeWallet, MiFinity, Interac, GPay, and others ...more
🚀 Withdrawal speed
Instantly – 72 hours
🚧 Withdrawal limit
€4 000 per week
💲 Supported currencies
USD, CAD, NZD, EUR, JPY, GBP, NOK, SEK, MYR, PLN, BDT, AED, CLP, ARS, BRL, INR, and others ...more
🌎 Languages
English, Spanish, French, German, Norwegian, Swedish, Finnish, Japanese, Korean, Greek, Portuguese, and others ...more
💬 Live chat
24/7
😎 Owner
Bayton Limited Casinos
🤝 Affiliate program
Buffalo Partners
Show more information
Hits & Misses
Hits
62%
Misses
38%
  • Multiple licences, approval from eCOGRA
  • Massive progressive jackpots
  • Desktop & mobile downloadable apps
  • Crypto friendly operator
  • 24/7 customer support
  • Limited software providers, small game catalogue
  • Restricted for UK and US gamblers
  • Numerous complaints concerning unreasonable payout delays

Jackpot City Casino Expert Review

Licensed and legally regulated, Jackpot City boasts of its site’s design – it is really classy. The casino doesn’t shine with its game selection, but there are still some solid choices from industry giants like Microgaming and Evolution, which need no introduction. Expect trendy slots, video poker, roulette, blackjack (table and live formats), bingo, craps, arcade games, and more. All titles are equally great on desktop computers and Android/iOS devices. Mobile login provides quick access to your profile, yet some glitches and lags may occur. Among the supported payment methods is cryptocurrency, and this fact will certainly turn a few heads. Although JPC has a long track record, we were deeply disappointed to find numerous negative player reviews regarding payout delays. Keep reading to confirm if this iGaming platform makes a good choice for you.

Jackpot City Casino Official Site

Time-tested online casinos tend to earn more trust. And Jackpot City, which has been offering its services since 1998, certainly meets this criterion. Baytree Interactive Limited owns JC, so it's a sister site to Ruby Fortune. It is licensed and regulated by the Malta Gaming Authority, Kahnawake Gaming Commission, and Alderney Gaming Control Commission. So it’s totally legit.

This gambling brand operates following established industry standards, as evidenced by the eCOGRA certification sign on its website and publicly audited RTP (96% on average). It conducts fair and transparent activities and consequently attracts many customers worldwide. Although primarily aimed at the Canadian market, the platform is friendly to Ireland, New Zealand and other countries. Sadly, many regions are still restricted.

Did you know?
Did you know?

Since 2022, Jackpot City Canada has extended its warm welcome to punters residing in Ontario. The licence was issued by AGCO, which stands for Alcohol and Gaming Commission of Ontario.

Design, Usability & Features

When first visiting jackpotcity.com, we were amazed by its vibrant lights. Visually, everything is attractive and pleasing to the eye. Although this gambling place only exists on the screen of your computer, it perfectly conveys the atmosphere and excitement of playing in some glamorous Las Vegas casino. Visitors always see Jackpot Total – its amount changes literally every second.

Jackpot City Official Site

Aside from its distinctive design, the brand offers a smart interface in terms of usability. After exploring the site for a while, we noticed it’s well-organised. All important tabs are in sight, concentrated in the top menu. So you can easily view available promotions, access banking section, contact customer support, and browse through other essential tabs. Jackpotcity sign in and register buttons are in the top right corner and highlighted in yellow. In short, you won't get lost on the website.

We don't mean to upset you, but users who aren't registered won't be able to browse the full range of entertainment. All you will find is general info about each game type and few titles as examples. But, what’s great, JPC is available in many languages: English, Spanish, French, German, Norwegian, Swedish, Finnish, Japanese, Korean, Greek, Portuguese, Turkish, and others.

Range of Software Providers

Expect an excellent gaming experience, as the operator uses software from the industry leaders – Microgaming, NetEnt, Pragmatic Play, Evolution, and some talented Games Global studios (Alchemy Gaming, Gold Coin, Just For The Win, AreaVegas, Crazy Tooth, All For One, Fozium, and others). We must say the range of vendors is way smaller compared to competitors, but all the products on offer are of high quality.

Microgaming

iGaming content created by this brand deserves the highest scores. In short, everything is done professionally: graphics and sound effects make the gameplay mesmerising. By the way, Microgaming was the first to introduce progressive slots in the online gambling world. They offer the biggest jackpots in the market, which definitely adds to the brand’s popularity.

NetEnt

This company has existed since 1996, so its reputation is beyond evaluation. Original themes, innovative features, outstanding design and high payout percentages are what you can expect from the vendor’s products. Slot themes and features are very diverse: cartoonish, detectives, ones based on famous films and TV series, titles with wild symbols, and many more.

Evolution and Pragmatic Play

As expected, Live Casino is represented with games from Evolution and Pragmatic. Both companies adhere to high standards in their work, paying great attention to the quality and reliability of the products they release. Playing games from these studios, punters have only positive emotions and a reasonable portion of adrenaline.

EG organises live streaming of human dealer games from a purpose-built studio in Riga and some land-based casinos. All broadcasts are conducted in real time and support the ability to interact with croupiers. This creates an incredible effect of being in a physical casino.

Gamblers can use any web browser for instant play on the site. An alternative is to use the Jackpot City download client. In fact, you simply bookmark the page on your PC/Mac home screen for quick access. Both have comparable graphics, but the desktop app offers a broader selection of titles. However, our experts experienced some glitches in either case. We should remind you that the casino holds no responsibility in such situations and may cancel faulty bets or wins.

Jackpot City Casino Login Details

Account registration is available through the official site and takes at most three minutes. A person simply clicks the "Sign Up" button (top right) and fills in a classic signup form, indicating the following data:

  • Country of residence.
  • Username (avoid obscene ones; otherwise, your profile will be closed).
  • Email address; create a reliable password.
  • Phone number, first and last name, date of birth, gender.
  • Preferred language and currency.
  • Full address, including city, state or region and postcode (the last one is optional).

Make sure to fill out this info correctly in all respects; otherwise, you might encounter problems later when validating your account. Confirm that you are 18 years old, and thus, eligible to register with the site. This form also has the Remember Me checkbox, so you can check it to save your Jackpot City login details. We find this feature useful for folks who tend to forget their credentials.

Verification Process

Every user must provide basic papers to confirm their identity and address. Avid gamblers know that most online casinos demand it of players. Verification here is required once your withdrawal reaches 2,000 euros or more. Well, technically, it means that no validation is needed if you cash out €1,000, for example. In practice, we recommend being prepared to provide satisfactory documentation at any point after creating your account. Here is the list:

  • Copy of your driving licence (front and back)/photo ID/passport. The issue/expiry date must be visible.
  • Copy of your recent official utility/telephone bill/bank statement (no older than 6 months). The document must depict your name and residential address as proof of residency.

Players should only send the papers on the support service's demand, as the staff has a mass of documents to get through each day. So, they only review documentation when necessary for verification purposes. The best way is to upload the papers via your account upon receipt of the relevant notification. We point out that these guys use the latest SSL encryption to keep your data secure and safe from prying eyes. SO 27001 certified.

Jackpot City Mobile Version

JPC is available on smartphones and tablets through dedicated apps so that you have your own casino close at hand. Android users can download it directly from the site, and those committed to iOS devices (iPhones and iPads) should check the Apple App Store. Experience the incredible excitement of spinning slot reels, betting at roulette and blackjack tables, or playing video poker wherever you are. Massive progressive jackpots are also included. Users can find all these and some more options in the mobile lobby.

If you prefer playing on the go without installing any application on your portable gadget, you can still enjoy gambling on the site from your mobile browser. But note that the Jackpot City Casino app offers slightly more content than the adaptive version. The opposite goes for payment methods when compared to the desktop play.

Our experts have tested both possibilities on different phone models and operating systems. Although the apps are appealing, performance issues, including crashes, may occur occasionally. As for the mobile site, JC works quite well as long as there's a stable Internet connection. Whether it can handle slow links remains questionable.

Jackpot City Slots & Other Games

Slightly over 1,000 new and classic titles make up the JPC’s library. But, frankly speaking, our team was shocked to see such a smallish collection, given how long these guys have been around. They should more often update their portfolio with new arrivals. However, all products featured in the lobby are modern and adrenaline-filled. There are no outdated games. iGaming content has been organised into several sections for easy navigation. There's an option to filter for cold or hold titles. Upon registration, all games become instantly accessible to customers.

Slot Machines

Jackpot City Slots​Online slots constitute the biggest part of the JC catalogue – over 800 titles are on offer. Gamblers can try their hand at 3-reel fruit machines, jackpot-based and exclusive 3D slots, among other exciting options. 

Here, we’ve discovered the latest novelties with interesting storylines, mega-symbols and a unique respins feature that allows players to hit multiple winning combinations. Some games, however, are overpacked with graphic and sound effects. As a result, they take an eternity to load.

​A large portion of video slots comes from Microgaming. This studio supplies such famous titles as Thunderstruck and Thunderstruck II, Avalon, Playboy, Jurassic Park Gold, and others. 

The list of most played slot machines also includes Starburst, Jumanji, Book of Oz, Break da Bank, and Big Kahuna. They have high RTPs and are available with different bet ranges. Spinning the reels, you will also come across your fave characters from video games, films, or TV series/shows. Among the branded titles you can enjoy here are Narcos, Game of Thrones, Hell’s Kitchen, etc.

Gambler to note!
Gambler to note!

If you're uncertain about a specific slot, try playing it in a free demo version to see how it works. Afterwards, you can confidently place real money bets.

Fixed & Progressive Jackpots

The discussed casino is called JackpotCity for a reason – it contains some of the best jackpot slots in the industry. This category includes 80+ games with accumulative and internal prize pools. Some blockbusters with 8-figure jackpots expectedly include the Mega Moolah series, Wheel of Wishes, Major Millions, Cash Riches, and Treasure Nile. Just imagine, you can become the next millionaire with one lucky spin.

JackpotCity's Table Game Choices

This category won’t spoil you for choice, but you can still enjoy recreating roulette, blackjack, dice, baccarat and their scarce variations. They have lucrative payouts and impeccable graphics.

RouletteAmericanEuropeanFrench
BlackjackEuropeanAtlantic CityClassic
BaccaratClassicNo CommissionDragon Tiger
DiceCrapsSic Bo

Jackpot City Review: Live Casino

This operator has a pretty solid but not overly impressive section covering real dealer games. At the time of this writing, it includes just about 70 choices. However, they are top-notch as backed by Evolution and Pragmatic. Here's a glimpse of what you can play live, including but not limited to the following:

  • Varieties of Roulette, Blackjack, and Baccarat
  • Hold’em Poker, Andar Bahar
  • Craps, Mega and Super Sic Bo, Bac Bo
  • Dream Catcher, Gonzo’s Treasure Hunt, Cash or Crash

Jackpot City Live Games

Video Poker Varieties

JPC also has some video poker options to choose from: Jacks or Better, Double Double Bonus, Deuces Wild, All Aces, Joker Poker, Aces & Faces, Aces & Eights. So many ways to have fun and win money. Betting range: €/$0.25 – €/$100.

Banking Options

To make a deposit, log in to your personal account, click on the "Bank" tab and then choose "Deposit". The minimum top-up amount is €/$10 or currency equivalent. Players at JackpotCity Canada, for example, can enjoy gambling with their local money, and so on. No maximum limit is set by the casino., only the one levied by your payment operator applies. Accepted currencies: USD, CAD, NZD, EUR, JPY, GBP, NOK, SEK, MYR, PLN, BDT, AED, CLP, ARS, BRL, INR, and others. Some banking options are as follows:

Jackpot City Banking

  • Credit and debit cards (Visa, MasterCard)
  • Paysafecard
  • Neteller
  • Skrill and Skrill 1-Tap
  • Payz
  • Neosurf
  • eZeeWallet
  • MiFinity
  • GPay
  • iDebit
  • Interac
  • Bank Transfers
  • Bitcoin

When depositing via a bank card, the cardholder’s name must match the one specified upon registration on the platform. Otherwise, your account will be suspended. Plus, your card issuer may require extra verification.

Withdrawal at JackpotCity Casino

Most of the methods listed above are available for withdrawals. Some, however, can’t be used in this respect. For example, withdrawals to VISA or MasterCard cannot be performed in some countries. The minimum cashout amount is €/$50; maximum – €/$4,000 per week.

Withdrawal time is generally as follows: up to 48 hours for electronic systems, up to 6 banking days for bank cards, and up to 7 days for bank transfers. When verifying personal data, the timing may vary between 24 and 72 hours

Does JackpotCity pay out?
Does JackpotCity pay out?

Yes, but the process duration varies by payment method and may involve verification steps. However, we’ve seen numerous complaints from players that the operator had unusually long delays in this respect and even refused to pay out winnings without valid reasons. The news came as an unpleasant surprise because the brand has long been in the market and regulated by several respected jurisdictions. This fact significantly affects JPC’s ranking on Cardmates. We just cannot ignore this sort of feedback.

Restricted Countries

Unfortunately, due to licensing requirements and restrictions, gamblers from certain countries (and territories) are unable to register on this gambling platform. Among the prohibited ones are the USA, UK, Australia, China, Germany, Portugal, Switzerland, and others. The full list of restricted countries can be found on the official site of JPC.

Jackpot City Bonus Offers & Promos

The reward system here is quite good. Punters can enjoy treats for new customers, Bonus Wheel, as well as unique Daily Deals, regular slot tournaments, loyalty benefits, so on. Reckon on varied individual bonuses, free spins, real cash, raffles, and other exciting perks to elevate your gameplay. 

Jackpot City no deposit bonus is not available at the time of this writing. To grab the fantastic welcome bonus, you first need to register with the site and make a deposit using one of the supported payment methods. We've already mentioned them in our review, so you can look through the Banking section if you haven't read it yet.

Welcome Bonus Breakdown

First-time depositors are welcomed with a generous bonus of up to €/$1,600 (or the chosen currency equivalent). This is a matching bonus, meaning that the casino will double your top-up amount to make the start of your journey even more entertaining. This offer is split into four separate deposit transactions, as shown below:

TransactionMin DepositOfferWagering Requirement
First

€/$10

100% match up to €/$400

50x

Second
Third
Fourth

Gamblers have only 7 days to claim the welcome reward upon registration. Punters on a budget occasionally complain about 50x wager, which might sound like a lot, but this requirement does not apply to the deposit – only to the bonus itself. There are no special bonus codes to use when activating the deal.

Additionally, you get 10 free spins as chances to win one million dollars. Available daily. The qualifying title to wager on is Mega Money Wheel. All winnings are subject to a play-through of 50 times.

JackpotCity Loyalty Rewards

While a lucrative welcome bonus can attract new sign-ups, there must be something compelling to make people stay in the long run. And JPC has such a perk. There is a 6-tier loyalty program for active players. Here are the levels to progress by earning in-house points: Bronze, Silver, Gold, Platinum, Diamond, and Privé.

How does the program work? Every time you fund your account or gamble on the website, you earn a certain amount of loyalty points. As you accumulate them, you can advance through the mentioned tiers and enjoy more exclusive perks from the casino. When you sign up with JC, you start your journey on the Bronze level and earn 2,500 LPs to continue it. When you accumulate a certain number of LPs, you can exchange them for bonus credits, which, in turn, can be spent on playing your fave games.

Jackpot City Live Chat

Customer Support Contacts

On the site, there is an informational FAQ section containing answers to questions that are the most claimed by gamblers and related to account creation, payments, withdrawal of funds, bonuses, technical queries, responsible gambling, etc. In general, the player help section has informative content.

Haven't found the answer to your question, or you have found it but still want to clarify some points? Contact the support team via a live chat or email to [email protected]. They work 24 hours a day, Monday to Sunday.

Jackpot City Online Chat Help

You'll find the live chat icon in the lower left corner. If it's not visible, scroll down the page to make it appear. To start chatting, they ask you to provide your username and email address, but it’s optional. The waiting time for assistance depends on the team's workload, but the staff typically respond within 1-3 minutes. 

The agents are very professional and friendly, ready to try their best to accommodate you as far as they possibly can, even if you have unlimited questions – believe us, we’ve personally tested their patience. Consultations are usually conducted in English. The management owns several virtual casinos, so you should specify the proper platform. 

In our opinion, live chat is the best option if one needs quick help and an immediate response. If you have a less urgent question, then contacting the support team by email will be suitable. Most often, you will be emailed back within a few hours, but there may be delays due to workload.

Conclusion

Jackpot City online casino has caused a good amount of controversy. The platform has been operating for over 20 years, but iGaming choice here is limited. These guys should expand their game library to compete with other gambling sites. Here at Cardmates, we believe the catalogue should be available to every visitor, regardless of their status, because unregistered users can’t fully assess JPC’s potential otherwise.

Despite having a good reputation in the industry, we’ve come across negative feedback mentioning payout delays and unreasonable confiscation of winnings. These need to be nailed ASAP, as such behaviour... is most unbecoming to a professional gambling operator. Oh, and one more thing: our team has hit no jackpot when investigating gambling services on the site, and that's completely outrageous 😅

FAQ
📃 Is JackpotCity legal in Canada?

Indeed, that's correct. The casino in question is regulated by the Kahnawake Gaming Commission and iGaming Ontario. If you're of legal age, which is 19 and above, you can enjoy gambling and win at JPC without any issues.

🧐 Is JackpotCity a real money casino?

Yes, here players can wager and win actual income. They first fund their accounts and use the money to play slots, table and live dealer games, with the chance to win real cash prizes. Most titles also support demo mode, allowing registered users to test-drive the product free of charge before placing real bets.

💸 How do I cash out my JackpotCity?

This is a simple task, but there are some details to pay attention to. Log in to your account and head to the "Bank" tab. Select a banking method available in your country from the drop-down menu to process the transaction. Remember that it must match the one you used to replenish your balance. Fill in the required financial credentials and confirm the request. Wait until JPC and the payment operator approve it and the funds arrive in your personal account. Be ready to pass through verification if you haven’t done it yet.

👀 What's the best game to play on JackpotCity?

We kindly note that it depends entirely on the punter’s personal preferences. Although the catalogue includes merely around 1,200 gaming options, everyone will choose something according to their liking. Whether it will be thrilling slots, classic roulette/craps, strategic blackjack or baccarat or their real-dealer variations, or even video poker, – most products come from Microgaming, Evolution and Pragmatic Play. The studios boast exceptional software, with outstanding graphics and high RTPs.

🎰 How do you get free spins on JackpotCity?

Free Spins come as part of the daily promotion offer. These are 10 free chances to seize $1 million on Mega Money Wheel every day. They will automatically load on your account from 2:00 PM (GMT +2). To be able to claim them, the minimum first deposit amount of €/$10 is applicable. Play-through requirement: 50x.

🎁How much is the JackpotCity bonus deposit?

With their first four deposits, new account holders have a chance to get up to $1,600 (or equivalent) plus 10 FS daily on Mega Money Wheel. The full bonus amount covers 4 top-up transactions, with each representing a 100% deposit match that reaches $400. The minimum deposit required is 10 currency units. You have only 7 days to claim the welcome incentive after registration. The bonus money is subject to a minimum wagering requirement of 50x before you can withdraw it.

Jackpot City Casino Players Reviews

If you've tried out this gambling platform, we'd love to hear how it went. Players are curious about stuff like verification, bonuses, and how fast they can get their winnings quickly. Your real experiences can really help others decide if they want to jump in. And if you've had any hiccups, feel free to share – we can brainstorm solutions together. Just a heads-up, only registered Cardmates users can drop feedback about JackpotCity.

Latest Comments (1)
User's aura MsssssssKay 58
MsssssssKay
No status

I've been using the Jackpot City Casino app on my Android phone and it's been a nice experience. The app's design is sleek and classy, making my gaming sessions not only enjoyable but also visually pleasing. 

Another huge plus for me is the ability to use cryptocurrency for deposits. It's super convenient and definitely a forward-thinking feature that sets Jackpot City apart. While there are occasional glitches and lags, they don't significantly detract from the overall quality of the app.

deposits with crypto
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