How to Reach PokerStars Live Chat Easily

PokerStars llive chat

PokerStars users, especially new ones, often have questions of different natures concerning their gaming experience in the room. Quality support experts can help address all queries swiftly and efficiently. If you come across any problems, you can either search for remedies in a truly comprehensive FAQ section or reach out to specialists through PokerStars live chat, email, or even Twitter profile. Telephone communication is not available as a means of contact.

Players can seek assistance at any time, as the department operates round the clock, handling its tasks admirably. In this article, we’ll discuss different communication channels with the customer services team of Stars in detail, as well as examine their pros and cons.

Quick Access to PokerStars Live Chat

​We believe this is the fastest way to obtain the necessary information or instructions to promptly resolve your issue. To make chat usage more convenient, log into your account on the website. Note that the system may automatically log you out after a certain period of inactivity (approximately 30-60 minutes). This includes cases where you are actively engaged in an online chat with an expert, which can be quite frustrating. Simply reauthorize and launch the chat window again; fortunately, all previous conversations are saved, so you won't have to start over in winning the support representative's favour 😅

Visitors to the portal can also freely take advantage of this feature and contact PokerStars customer service with any queries they have.

Step 1
Step 1

Visit the official website of Red Spades and sign in to your account.

Step 2
Step 2

Click on the "Help" tab at the top of the page. Scroll down and press the "Contact Us" button.

Step 3
Step 3

Give special attention to the virtual assistant and select the relevant category and sub-category, as it is essential to be further directed to the corresponding department. But, many people find a solution to their case at this stage.

If the VA is assertive in offering helpful articles, try to type "I want to talk to a real person". Upon completing this mini-quest, get ready for an exceptional and hopefully fruitful interaction with the support representative.

For those who are already registered in the room, reaching out to the technical support team is possible through the poker client. In the PC version, navigate to the "Help" section and click "Contact Us." When using the mobile app, begin by tapping “Account” located in the bottom right corner and then follow the above-mentioned path.

PokerStars live chat


If you are in a country where the poker platform is not available legally, you won't be able to use the chat.

Twitter Online Chat Assistance

Players can also benefit from an online chat on Twitter: @StarsSupport. Keep in mind that support, in this case, is provided within specific hours, namely 8:00 AM to 10:00 PM (GMT). Do not expect a response outside working time.

Looking for PokerStars phone number makes no sense, simply because this method of providing help is currently not available.

Contacting PokerStars Support via Email

This means of communication is typically used for addressing more serious issues. If your case is basic, referring to the frequently asked questions list can be of great help. In case you haven't found a solution to your problem, you can contact the poker room’s specialists by emailing [email protected]. They normally reply within 24 hours, but the response time may be longer than desired during busy periods.

How do you send a message on PokerStars?
How do you send a message on PokerStars?

Earlier, sending a message was possible directly from the client software, but now it's unavailable. Just send an email in a regular way (use the email address you indicated at sign up!)describing your problem and attaching a document (e.g., a screenshot) if needed. Don't forget to include the subject of your query as well as your alias (nickname). 

Guidelines for Reaching Technical Support

Ensuring your query is well-written is essential for receiving effective assistance from the support team. When composing your message, keep the following points in mind:

  • Explain your problem clearly to ensure the Stars experts can understand and address it promptly.
  • If possible, attach screenshots to your message to aid the support team pinpoint the issue more accurately.
  • Include your Stars username in the email right at the beginning as this will facilitate your account identification process and help address the problem with greater effectiveness.
  • Provide only genuine information, as it will be inspected regardless.
  • Avoid insulting support staff and treat them with respect
Is PokerStars 24 7?
Is PokerStars 24 7?

Generally, yes. The operator offers 24/7 assistance but the response may not be immediate on social media and email, so we consider Live Chat the best option.

PokerStars Help Center Option

To receive the necessary assistance, navigate to the familiar "Help" section on the official website of the poker room. Explore popular articles or browse through categories that address common user queries to find the information you need. Here are the main sections to look through under the "Need Help?" note:

EventsInformation on live tournaments.
My RewardsGifts, gold coins, leaderboard points, etc.
My AccountPlayer profile data.
Deposit and WithdrawalSection dedicated to financial transactions.
Responsible GamingGame bans, managing deposit limits, self-exclusion instructions.
Technical IssuesPoker client error assistance.
CasinoEverything you should know about online casino games in the room.
PokerComprehensive information on poker variations and strategies.
Special OffersInformation on bonuses and promotions.
Play Money and Social GamesFree-to-play games explained.
SportEverything you should know about sports betting in the room.

Final Thoughts

Stars customer support has its pros and cons. Let’s first consider the main advantages:

  • Three operating means of Pokerstars contact: virtual assistant, e-mail, online chat on the official website and on Twitter.
  • Professional staff who quickly solve users’ problems.
  • Truly wide FAQ section, for which not ashamed. It contains answers to hundreds of topical questions.
  • The downside is that the live chat button is a little tricky to find, but experienced users can easily handle it. What's more, an e-mail response can be sometimes expected for several days...

Nonetheless, the Stars support department is fully capable of handling its responsibilities. The most important thing is to formulate your request correctly, as this will facilitate a swift and effective resolution of the issue. We recommend starting with the "FAQ" section, as there’s a good chance you can find an answer to your query out there.

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🎯 Does PokerStars have a live chat?

Yes, despite being renowned as a large poker room with a vast player base, Stars offers live chat as a support channel. This method of communication offers a convenient and efficient way to receive immediate assistance and resolve any concerns you may have while playing in the room. Once connected, you can chat in real time with the support representative.

PokerStars also has agents who take care of the contacts from social platforms, so you can ask for assistance via Twitter chat (@StarsSupport).

💁‍♀️ How do you chat on PokerStars?

To initiate contact through this option, visit their official website and click on the "Help" tab located at the top. Now, scroll down the page and click on "Contact Us". This opens a chat window where a virtual assistant will guide you through choosing the category and subcategory of your issue, connecting you with the appropriate support division. Virtually the same process applies when accessing live chat through the PC client version.

⛔️ Why can I not connect to PokerStars?

There might be multiple reasons for PokerStars down issues. Poor or unstable Internet connection can prevent you from accessing the website/client program. Outdated software or ongoing server maintenance can cause connection issues. Ensure that you’ve installed the proper client version on your device. Also, verify the correctness of login credentials, as incorrect information can prevent you from signing in. Contact Stars support if the problem persists.

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