Problems with PokerStars Сasino operation and their solutions

pokerstars casino

You can’t open Vegas on PokerStars and there are problems with casino operation in a poker-room? Then this article should help you.

The main problems users complain about in the network are the lack of the casino in a lobby of the poker-room and problems when launching Casino PokerStars.

How to find a Casino tab in the lobby of PokerStars?

If you don’t see the Casino tab in the lobby of the poker-room, first of all, make sure that you have installed a full version of PokerStars.exe with an option to play for real money.

The buttons of "Casino" and "Vegas" can also disappear during an authorization in a (it may happen when downloading the client via VPN).

Install or update an application of

Casino and Vegas from PokerStars

If you have installed the right client, then go to "Settings" - "Lobby" - "Lobby Display" and put a tick next to "Show Casino & Vegas Games ".

Casino and Vegas at PokerStars

Error during launching Casino on PokerStars

If the slots do not open on PokerStars and a red window with a warning "Page is not available" pops up - then, most likely, the Casino is blocked by your provider. It may also appear as a security warning, white screen, etc.

Read also: Solving a problem with the operation of a client if PokerStars do not open (app crash PokerStars)

Problem solution

First of all, you need to determine the root of the problem, thus let's move from simple to more complicated in order to understand why the Casino has stopped to open on PokerStars. Before implementing all of the following manipulations, close the client of the poker room.

  • Browser. Check whether a flash-player in your browser is updated; try changing the browser by default. Sometimes it helps to disable the plug-ins that block advertising, etc. This is the easiest way to solve the problem with the operation of Casino and Vegas from Stars.
  • Windows Security. Put a PokerStars program into the exceptions of Windows Firewall and of your antivirus program (if you have one).
  • Clearing the cache. The cache needs to be cleaned both in the browser and on the computer.

In Google Chrome and Opera, for example, go to a menu of "History" - "Clear History", put a tick next to "Clear the cache".

To clear the cache and temporary files on the computer, you need to click on a disk C icon in a window of "My Computer" with a right mouse button. In an open menu of "Properties", select "General" - "Disk Cleanup". Mark with the tick only "temporary files" and "temporary Internet files", then click on "Ok".

Windows cache

Be careful when cleaning the cache in order not to delete important information along with the unnecessary files.

You can delete cache of the poker room itself in a PokerStars folder which is usually located in the folder of "AppData" - "Local" on a selected user when installing on disk C. To clean the cache of the poker-room, delete the "ImgCache" folder.

cache pokerstars

  • Bypass of blocking the ip-addresses of Casino. You can add the ip-addresses used by PokerStars for Casino in a list of allowed ones on your computer. To do this, go to the "etc" folder (Drive C: \ Windows \ System32 \ Drivers \ etc) and open the "hosts" file with the notepad.

Bypass of blocking PokerStars

Add the following addresses at the end of existing text after a paragraph of this file:

The list of IP-addresses of Casino may be changed and complemented, so follow the updates.

A solution to the problem is similar if Vegas-games do not open on PokerStars.

If none of the above has helped to correct the error in the operation of Casino, then we recommend changing a provider and contacting a support service of the poker room.

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Sunrise Editor
Cardmates journalist, news editor and translator since 2016. Specialization: poker news and review of events.
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